How can we help?
Questions about It's Time? Most answers are below. If yours isn't, write to us and a real person will reply.
Getting set up
When can I download It's Time?
It's coming soon to the App Store. Join the launch list and we'll email you the day it's available. You can unsubscribe from any email we send, or write to info@theitstimeapp.com.
Which phones does It's Time work on?
It's Time is for iPhone. Android is coming later.
How long does setup take?
About five minutes. You add your people, choose a point of contact, add your hospital and write your message. Do it a few weeks before your due date so it's ready early.
Who should be my point of contact?
Someone who is not with you at the hospital, so they can answer calls and pass on news. Their name and number go in your message.
Can I test it first?
Yes. Add only yourself or a willing friend, send a test, then add your people when you're happy with it.
Do Not Disturb
How does It's Time turn on Do Not Disturb?
iPhone doesn't let apps switch on Focus by themselves, so the app walks you through a one-time Shortcuts setup. After that, sending your message also turns on Do Not Disturb.
Will I still get calls from my partner?
Yes, if you allow them. In iPhone Settings › Focus › Do Not Disturb, add your partner under Allowed People.
Sending
How are messages sent?
From your own iPhone, by text message and WhatsApp. Your people see it come from you.
What if I have no signal at the hospital?
Messages wait on your phone and send when you have signal or Wi-Fi again. If it's urgent, ask your partner to check that they went out.
I pressed it by mistake. Can I stop it?
Yes. You have a few seconds to undo after the hold finishes.
Purchase
How much does it cost?
It's free to download and set up. Sending needs a one-time unlock, with no subscription. The App Store shows the price in your currency.
I got a new iPhone. Do I pay again?
No. Open the app and tap Restore Purchase, using the same Apple Account.
How do I ask for a refund?
Refunds are handled by Apple at reportaproblem.apple.com.
Your data
Where is my information stored?
Only on your iPhone. See our Privacy Policy.
How do I delete everything?
In the app, go to Settings › Delete all my data, or delete the app.